Terms & Conditions
Because we are a small business, we need to set out these Terms and Conditions in the spirit of protecting our wonderful teachers and staff. We try to be as accommodating to all personal circumstances as possible – please talk to our lovely admin team should you ever have any questions or concerns about any aspect of either these Terms and Conditions, your child’s support with us.
Key Points:
- Lessons run during the school terms, but not during public holidays except for Adelaide Cup Day.
- Make-up lessons are not mandatory for any missed lessons that are not the fault of a teacher.
- We need six weeks of TERM TIME notice if you won't be continuing your lessons so that we can plan for staff requirements. Late cancellation will attract a late withdrawal fee of $300. Notice given in the holidays does not count toward the notice period, as the business is closed and is therefore unable to receive notice.
Students are automatically re-enrolled each term unless notice is provided as described above.
Lesson Structure:
Our lesson structure follows the South Australian school calendar.
This means that there are 40 lessons in a calendar year.
The year is split up into four terms: usually 11, 10, 10 and 9.
If you don't know about school terms, your teacher can guide you and let you know when we take our breaks.
When invoicing, we invoice 4 x 10 weeks - so it's always the same rate each term - with the shorter Term 4 and longer Term 1 cancelling each other out. In the event you join us for the first time in Term 1 however, you will be billed for the extra teaching week.
How do I pay for lessons?
By Invoice: Students and parents can pay for lessons termly, in advance. You will be sent an invoice upon beginning lessons for the remainder of that current term and then all invoices from that point are sent before the commencement of a new, with the due date set to be 14 days later.
By Direct Debit: Students and parents can opt to pay those invoices via a weekly, automated Direct Debit. The amount of the direct debit will be in accordance with your chosen fee option.
What happens if I miss a lesson?
In the case of a missed lesson, we don't offer any credits or refunds against future or previous invoices.
In the event of a last-minute cancellation by a student, that lesson is lost.
In the event you know in advance, please contact us on 0491 481 416 at least 24 hours in advance so that we can put you on our 'cancellations list'. This list is for when another student pulls out of a lesson due to illness or absence, and we can offer that time slot to someone else. We aim to accommodate makeup lessons as much as possible, but it is not a guarantee and Thrive Tuition does not promise to make up every missed lesson.
I'm Sick! Should I come anyway?
As with all medical advice, if you are suffering from any cold and/or flu symptoms, please do not come to your lesson. We can arrange a zoom lesson for you, so that you can catch up with your teacher from the comfort of your own home OR arrange for you to be put on the makeup list if eligible. You will need to book this at least 24 hours in advance.
Can I contact my teacher directly?
Yes! Their email address is their first name, followed by '@thrivetuition.com.au' and when you meet them for a lesson, simply confirm this information with them.
We don't give out teacher contact numbers since we need to be kept in the loop with all communications, to ensure consistency and quality - and adherence to our Child Safety policy.
What if my teacher is away or unwell?
They will reach out to you directly to coordinate a time that works for both the teacher and the student for the makeup lesson.
Usually, this is in the school holidays. While teachers have to work around your schedule in this instance, please try to be as flexible as possible.
Do you teach on Public Holidays?
We mainly do not teach on public holidays.
These lessons are not billed for; nor are they made up. If your lesson is on a Monday or a Friday, this applies to you.
We are closed for the Christmas and New Year period, since schools are also closed. We do teach the Saturdays of public holiday weekends and are open on Adelaide Cup Day.
Can I change teachers?
One of the benefits of having multiple teachers is that they all offer something different: Whether that's a change of personality or differing styles and techniques - each is an expert in her/his field.
If you would like to change teachers, then please contact us and we can arrange for this to happen. Most importantly, all teachers benefit from this arrangement - so don't feel guilty - let us do the work for you.
How do I cancel?
You or your child is contracted to have lessons for the full term.
All enrolments are ongoing until cancelled.
If you wish to cancel your lessons, you need to notify us by week 5 of the current term you are enrolled in, so that the cancellation is effective at the beginning of the next term.
Our calendar is very busy and as such, we invest a lot of administration time post week 5 to make sure that change of time requests and new lessons are arranged in time for the start of the next term.
Failure to give proper notice will result in cancellation fees, as detailed in our enrolment forms, but typically amounting to $300.
Giving verbal notice to your teacher does not constitute giving proper notice - they may forget to let admin know - all notice must be written and sent to hello@thrivetuition.com.au or text on 0491 481 416.
We will acknowledge all requests, so please send a second communication in the event you do not receive a response.